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Version: v2.18.x LTS

Troubleshooting Zowe Server Install Wizard

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Troubleshooting Zowe Server Install Wizard

As a user of the Zowe Server Install Wizard, you may encounter problems during installation of the Wizard. This article presents known Zowe Server Install Wizard issues and their solutions.

Failure to establish a TLS connection​

When attempting to establish a TLS connection, you may encounter the following message:

Client network socket disconnected before secure TLS connection was established

If you receive this message, go back to the Connection page and attempt to re-establish the connection. If the connection cannot be established, restart the Wizard.

Unable to continue with Wizard installation​

If you encounter strange behavior that prohibits you from continuing with Wizard installation, we recommend you follow this procedure:

  1. View the Job output within the Wizard.

  2. If the error is not clear from the Job output, view the output of the log file according to your platform:

    For Windows

    %USERPROFILE%\AppData\Roaming{app name}\logs\main.log

    For macOS

    ~/Library/Logs/{app name}/main.log

    For Linux

    ~/.config/{app name}/logs/main.log

If you are still unsure how to proceed, you can optionally make a backup of these log files, and then use the following procedure to remove the Wizard's cache.

  1. Close the Wizard.

  2. Follow the steps according to your operating system:

    For Windows

    1. Open File Explorer. In the address bar type %APPDATA%. This takes you to the directory where your app data is stored. The typical directory path is C:\Users[Your User Name]\AppData\Roaming.

    2. Locate the folder corresponding to zowe-install-wizard.

    For macOS

    1. Open Finder. In the menu bar select Go > Go to Folder.

    2. Type ~/Library/Application Support/ and press Enter.

    3. Locate the folder corresponding to zowe-install-wizard

    For Linux

    1. Open a terminal or file manager.

    2. Navigate to ~/.config/, which is where most apps store their configuration data.

    3. In the terminal, enter the following command: cd ~/.config/.

    4. Locate the folder corresponding to zowe-install-wizard.

  3. Delete this folder to remove all stored data.

  4. Restart the Wizard.

Unable to save setting to zowe.yaml via the Wizard's UI or editor​

The accurate updating & saving to YAML in the UI may not always work as intended. If you have issues saving a specific setting to the Zowe configuration YAML via the Wizard's UI or editor (or an advanced setting is not available to be edited), it is recommended to make a manual edit to the configuration YAML file in z/OS Unix & then proceed with the Wizard as intended.

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